Refund Policy
At King Emporium, we strive to provide our customers with high-quality products and excellent customer service. Our refund policy is designed to be fair, transparent, and in compliance with applicable laws and Shopify's rules.
Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
1. Timeframe: You must request a refund within 21days of the delivery date.
2. Product Condition: The product must be in its original condition, with all tags, packaging, and accessories included.
3. Reason for Return: You must provide a valid reason for the return, such as defective product, incorrect order, or change of mind.
Refund Process
To initiate a refund, please follow these steps:
1. Contact Us: Reach out to our customer support team via Kings.emporium@icloud.com and provide your order number, reason for return, and any supporting photos or documentation.
2. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
3. Refund Processing: Once we receive the returned product, we will process your refund within 5-8 business days.
4. Refund Method: Refunds will be issued in the original payment method.
Refund Amounts
The refund amount will depend on the reason for the return:
- Defective Product: Full refund of the purchase price, including shipping costs.
-Incorrect Order: Full refund of the purchase price, including shipping costs.
- Change of Mind: Refund of the purchase price, minus shipping costs.
Exceptions
The following products are not eligible for refunds:
- Customized or Personalized Products: Due to their unique nature, these products cannot be returned or exchanged.
- Final Sale Products* Products marked as "Final Sale" are not eligible for refunds or exchanges.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
By placing an order on kingemporium.myshopify.com, you acknowledge that you have read, understood, and agreed to our refund policy.
Eligibility for Refunds
To be eligible for a refund, you must meet the following conditions:
1. Timeframe: You must request a refund within 21days of the delivery date.
2. Product Condition: The product must be in its original condition, with all tags, packaging, and accessories included.
3. Reason for Return: You must provide a valid reason for the return, such as defective product, incorrect order, or change of mind.
Refund Process
To initiate a refund, please follow these steps:
1. Contact Us: Reach out to our customer support team via Kings.emporium@icloud.com and provide your order number, reason for return, and any supporting photos or documentation.
2. Return Shipping: You are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
3. Refund Processing: Once we receive the returned product, we will process your refund within 5-8 business days.
4. Refund Method: Refunds will be issued in the original payment method.
Refund Amounts
The refund amount will depend on the reason for the return:
- Defective Product: Full refund of the purchase price, including shipping costs.
-Incorrect Order: Full refund of the purchase price, including shipping costs.
- Change of Mind: Refund of the purchase price, minus shipping costs.
Exceptions
The following products are not eligible for refunds:
- Customized or Personalized Products: Due to their unique nature, these products cannot be returned or exchanged.
- Final Sale Products* Products marked as "Final Sale" are not eligible for refunds or exchanges.
Changes to Refund Policy
We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting on our website.
By placing an order on kingemporium.myshopify.com, you acknowledge that you have read, understood, and agreed to our refund policy.